FAQs

How do I add details for personalization for guest book orders and custom signs?

Simply add a note in your cart when ordering. If you forget, send us an email or we will get in touch to request the customization details.

How long does it take to make my custom order?

Our personalized items are made to order and typically production takes up to one week (5 business days), however during busier seasons the production time may be extended. If your order is time sensitive, please get in touch to find out our current production time.

Can you rush my order?

For last minute orders we can try to accommodate a rush request, but please get in touch to ensure your items make it in time. We also strongly recommend getting a shipping upgrade for a speedier shipping.

What are your shipping rates?

We offer free shipping on orders over $99 (USD), the free shipping is automatically applied at checkout

For orders under $99 the shipping rates are as follows:

  • $4 for orders up to 14.99 

  • $9 for orders from $15 and up to $35

  • $14.99 for orders of $35-$98.99

All rates are displayed in US dollars.

How long does shipping take?

We currently ship to the US and Canada. Regular shipping typically takes:

  • 5-business days to the US

  • 1-8 business days to Canada (depending on province - we ship from Ontario- so shipping within Ontario and to Quebec typically takes 1-3 business days, the rest of the provinces slightly longer)

Shipping upgrades are also available in your cart for urgent orders. 

Please note that Christmas and other holidays affect regular shipping times, so shipping may take longer than the estimates shown. Please note that we cannot be held accountable for carrier delays, which are completely out of our hands. Consequently we cannot offer refunds on personalized items that don't make it in time due to carrier delays. To ensure timely delivery, please submit your order ahead of time. Contact us if any questions or if your order is needed urgently.

Do you provide tracking?

We can provide you with tracking details for most packages, kindly get in touch if you have specific questions about the shipment method we use. All upgraded shipping options come with tracking number. 

Do you ship to other countries?

We currently only ship to the US and within Canada.

Where are your guest books and signs made?

All our items are made in our Canada based studio with great care and quality materials.

Do you make custom orders?

Yes! We love custom orders, kindly get in touch to discuss details. Use our contact form and let's talk about your project.